Returns & Complaints Policy for Colney Hatch Flowers

Our Fresh Flowers Guarantee

At Colney Hatch Flowers, we are committed to delivering only the freshest, most beautiful blooms to homes and businesses throughout Colney Hatch. Every bouquet is crafted by our skilled florists and checked for quality before leaving our shop. Our Fresh Flowers Guarantee ensures your order arrives vibrant and ready to enjoy, so you can experience the delight of flowers at their very best.

Damaged & Unsatisfactory Flowers on Arrival

If your flowers have been damaged in transit or arrive not meeting our freshness standards, please let us know as soon as possible—ideally within 24 hours of receipt. We kindly ask you to retain the flowers in their original packaging and provide clear photographic evidence. This helps us resolve your issue swiftly and to continue upholding our high standards for every delivery within Colney Hatch.

Freshness Window

Our flowers are guaranteed fresh for at least five days from the date of delivery, provided they are cared for according to our guidelines included with each order (e.g., trimming stems and changing water regularly). Should you find your flowers wilting or fading before this period, please contact us immediately so we can investigate and offer a suitable resolution.

Refunds & Replacements

Your satisfaction is our top priority. In the unlikely event that your flowers do not meet our Fresh Flowers Guarantee, you have the option to request either a replacement bouquet or a refund. We will work quickly to arrange for a next-available delivery for replacements, or process refunds according to your original payment method. Refunds are typically processed promptly, although completion times may vary depending on your payment provider. We aim to make the experience hassle-free and fair for every customer.

Complaints Process

If you are unhappy with any aspect of our service, we want to hear from you. Please reach out with your order details and the nature of your complaint. Our team will thoroughly investigate your feedback and respond within 48 hours to propose a resolution. We believe in transparent communication and work hard to resolve any issue to your satisfaction.

Trusted Local Florist in Colney Hatch

Colney Hatch Flowers is honoured to be the chosen florist for countless households and businesses in the area. Our commitment to quality, accountability, and friendly service has made us a trusted name in Colney Hatch. Whether you order once or every week, you can be assured of our promise: beautiful, fresh flowers—guaranteed.

Thank You for Choosing Colney Hatch Flowers

Your trust and satisfaction mean everything to us. If you have any questions about our Returns, Refunds & Complaints policy, or if you need assistance with your order, please contact our friendly team. We appreciate your support and look forward to delighting you with every delivery.