Flower Delivery Colney Hatch | Terms of Service

Colney Hatch Flowers – E-Commerce Terms & Conditions

Introduction

Welcome to Colney Hatch Flowers. These Terms & Conditions contain the important legal information that governs your use of our website and the purchase of products from our online flower delivery service in Colney Hatch and surrounding areas. By placing an order, you agree to comply with these terms, and we recommend that you read them carefully before using our services. If you have any questions, please contact us using the channels provided on our website.

Applicability

These Terms & Conditions apply to all customers making purchases through the Colney Hatch Flowers website for delivery in Colney Hatch and nearby areas. By using our website, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts. These terms supersede all previous agreements and understandings between you and Colney Hatch Flowers regarding flower delivery services.

Order Process

We pride ourselves on providing a seamless online flower delivery service in Colney Hatch. The following outlines our order process:

Selection: Browse our website and add your preferred flower arrangements or related products to your basket.
Personalisation: Where available, you may select personalisation options such as messages or specific delivery instructions.
Checkout: Proceed to the checkout page, where you will need to provide delivery details, billing address, and payment information.
Order Confirmation: After submission, you will receive an on-screen confirmation and, where applicable, an order confirmation number. A confirmation email will follow. Please check all details thoroughly to ensure accuracy.
Acceptance: Please note that all orders are subject to acceptance and availability. Colney Hatch Flowers reserves the right to cancel or refuse your order for any reason, including but not limited to unavailability of products, inability to process payment, or suspicion of fraudulent activity.

Product Availability and Substitution

Our arrangements are crafted from fresh flowers sourced daily. We strive to provide close representations of the images displayed. As flowers are subject to seasonal and supply variations, we reserve the right to substitute items with products of equal or greater value and similar style or colour. If a major component of your chosen arrangement is unavailable, we will contact you to discuss alternatives.

Delivery

Colney Hatch Flowers delivers to Colney Hatch and specified surrounding areas. The timeframes and availability of delivery options will be displayed at checkout, and we will endeavour to meet your preferences whenever possible. Please ensure correct and complete delivery information is provided. We are not responsible for delays or non-delivery arising from inaccurate details, absence of recipient at the specified address, or unforeseen circumstances outside our control (including weather or transport disruptions).

In the event we are unable to deliver due to the recipient being unavailable, we may, at our discretion, leave the flowers with a neighbour or in a safe place, provided such action is possible and complies with your instructions. If re-delivery is required, it may incur additional charges.

Payments

Payment for all orders must be made in full at the time the order is placed via the secure online payment system provided on the Colney Hatch Flowers website. We accept a range of commonly used debit and credit cards and may, from time to time, offer additional payment methods. All transactions are processed in GBP (£) and include VAT where applicable, unless otherwise stated. Your order will not be processed or dispatched until payment is confirmed as received in full.

We take the security of your payment details seriously and employ industry-standard measures to safeguard your information. However, Colney Hatch Flowers cannot be held liable for any losses resulting from unauthorised access or breaches not within our direct control.

Pricing

All prices displayed on our website are correct at the time of publication and are inclusive of VAT unless otherwise specified. We reserve the right to amend prices at any time without prior notice. Delivery charges (if applicable) will be stated clearly during the checkout process and will form part of the total order price.

Cancellations & Amendments

We understand that sometimes plans change. You may cancel or amend your order provided we receive your request before your flowers have been prepared or dispatched for delivery. To request a cancellation or change, please use the contact facilities on our website, citing your order number for reference.

If you request a cancellation before preparation, we will refund you in full via your original payment method. Once an order has been prepared or sent out for delivery, we regret cancellations and amendments are not always possible. In these cases, we will do our best to assist, but cannot guarantee a refund or change. Please note that reduced or custom-made products, due to their bespoke nature, are not eligible for cancellation once the order has been accepted and preparation has commenced.

Returns and Refunds

We are committed to delivering premium quality flower arrangements. If you are dissatisfied with the product received, please notify us promptly (preferably within 24 hours of delivery) and provide details and photographic evidence where possible.

If the flowers delivered are damaged or not as described, we will, at our discretion, offer a suitable replacement or a full/partial refund. Returns are generally not practicable for perishable goods; therefore, refunds or replacements are offered in line with your statutory rights and our customer care commitments. Claims made several days after receipt or where flowers have not been cared for as per instructions may not be eligible for refund or replacement.

Liability

We are responsible for ensuring your order is prepared and delivered as described in these terms. Colney Hatch Flowers will not accept liability for:

Any indirect, special, or consequential losses or damages, whether arising in contract, tort (including negligence), or otherwise, even if foreseeable.
Failure or delay in delivering due to circumstances outside our reasonable control (such as severe weather, transport strikes, or other force majeure events).
Any loss incurred by you as a result of providing incorrect or incomplete delivery information.

Our maximum liability to you arising out of any order will be limited to the total price paid for the relevant order. Nothing in these terms limits our liability for death or personal injury caused by our negligence, nor any other liability that may not legally be excluded or limited under UK law.

Customer Responsibilities

It is your responsibility to ensure any information you provide to us is accurate, complete, and up-to-date. Once your flowers have been delivered, you should follow any provided care instructions to maximise their lifespan and enjoyment.

Promotions and Voucher Codes

Occasionally, Colney Hatch Flowers may offer promotional discounts or voucher codes. Such promotions will be subject to separate terms and conditions, and may not always be used in conjunction with each other unless expressly stated. We reserve the right to withdraw promotions at any time without notice.

Intellectual Property

All content on the Colney Hatch Flowers website - including text, images, product designs, branding, and logos - is the property of Colney Hatch Flowers and is protected by applicable copyright and intellectual property laws. No part of this content may be used, reproduced, distributed, or exploited for commercial purposes without our written consent.

Personal Data and Privacy

We are committed to protecting your privacy. Any personal data collected during the order process will be processed in accordance with applicable data protection laws and our Privacy Policy. This data will only be used for order fulfilment, communication with you regarding your order, and as otherwise described in our policies.

Governing Law

These Terms & Conditions, and any disputes arising from them or from transactions with Colney Hatch Flowers, are governed by and construed in accordance with the laws of England and Wales. By placing an order, you consent to submit to the exclusive jurisdiction of the English courts for the resolution of any disputes.

Variation of Terms

Colney Hatch Flowers reserves the right to amend or update these Terms & Conditions from time to time at our discretion without prior notice. Any changes will be effective upon posting on our website, and your continued use of our services will indicate your acceptance of those changes. We recommend reviewing these terms periodically for any updates.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and Colney Hatch Flowers regarding the use of our website and flower delivery services in Colney Hatch and surrounding areas.

Contact Details

If you have any questions regarding these Terms & Conditions, your order, or how we operate, please refer to the contact facilities provided on our website. Our team is always happy to assist.

These Terms & Conditions apply specifically to customers across Colney Hatch and the surrounding areas. Thank you for choosing Colney Hatch Flowers for your online flower delivery needs.